Responsible Gaming at tkck

1 Age Restriction Policy

During the registration process, tkck collects your date of birth and cross-references it against your submitted identity documents as part of the mandatory Know Your Customer (KYC) process. This verification step is non-negotiable — no player may place a real-money bet, make a deposit, or claim a bonus before their age has been confirmed by the tkck compliance team.

Protecting Minors

tkck strongly encourages parents and guardians in Bangladesh to use parental control software to restrict access to online gambling sites on devices used by children. If you share a device with a younger family member, always log out of your tkck account after each session and do not save your login credentials in the browser. If you suspect that a person under 18 has opened or is using a tkck account, contact our support team immediately at [email protected]. We will investigate and act swiftly.

2 Understanding Problem Gambling

Gambling is a popular form of entertainment enjoyed responsibly by millions of adults worldwide, including cricket and football fans across Bangladesh. The vast majority of tkck players treat gambling as casual recreation — an enjoyable way to engage with BPL matches, IPL cricket, slot games, and live casino tables.

However, for a small number of people, gambling can develop into a compulsive behaviour that causes real harm. Problem gambling is defined as gambling that disrupts personal life, finances, work, or relationships to a significant degree. It is not a character flaw — it is a recognised behavioural health condition that can affect anyone, regardless of age, income, or background.

Warning Signs to Watch For

tkck encourages all players to periodically reflect on their gambling habits. The following warning signs may indicate that gambling is becoming a problem:

• Spending more money on gambling than you originally planned or can afford to lose
• Chasing losses — continuing to gamble in an attempt to win back money you have already lost
• Borrowing money, selling possessions, or neglecting bills in order to fund gambling
• Feeling anxious, irritable, or restless when not gambling, or when trying to reduce gambling
• Lying to family members, friends, or colleagues about how much time or money you spend gambling
• Using gambling as a way to escape from stress, depression, loneliness, or personal problems
• Gambling interfering with work, study, family responsibilities, or social relationships
• Repeated unsuccessful attempts to cut down, control, or stop gambling

If you answered yes to any of the above, we strongly encourage you to use the self-assessment and support tools described in the sections below. Recognising the signs early is the most important step toward getting back in control.

3 Responsible Gaming Tools

tkck provides a comprehensive suite of responsible gaming tools built directly into your account. These tools are designed to give you full control over your gambling activity at all times. They are free, accessible 24/7, and — in most cases — take effect immediately upon activation.

You can access all responsible gaming tools from the "Responsible Gaming" section within your tkck account settings. If you have difficulty locating these tools, our live chat support team is available around the clock to help you activate them manually.

4 Self-Exclusion Programme

Self-exclusion is a formal arrangement in which you voluntarily request that tkck closes your account and prevents you from accessing gambling services for a specified period of time. It is one of the most effective tools available to players who feel their gambling is becoming difficult to control.

tkck takes self-exclusion requests very seriously. Once a self-exclusion is in place, it cannot be reversed before the end of the exclusion period, regardless of the reason. This is intentional — it removes the temptation to "undo" the decision in a moment of impulse.

How to Apply for Self-Exclusion

• 1

  Contact tkck Support

  Reach out to our support team via live chat (available 24/7 at tkck.app) or by email at [email protected]. State clearly that you wish to self-exclude and the duration you are requesting.

• 2

  Choose Your Exclusion Period

  Select from 6 months, 1 year, 3 years, or permanent exclusion. If you are unsure, our team will guide you. Permanent self-exclusion is available at any time and has no end date.

• 3

  Identity Confirmation

  For security purposes, tkck will verify your identity before processing the self-exclusion. This prevents third parties from closing another person's account without their knowledge.

• 4

  Account Closure & Balance Refund

  Your account is closed immediately. Any remaining real-money balance is refunded to your original payment method (bKash, Nagad, Rocket, or bank transfer) within 3–5 business days.

• 5

  Marketing Suppression

  Your contact details are removed from all tkck marketing lists. You will not receive promotional emails, SMS, or WhatsApp messages during or after the exclusion period.

Returning After Self-Exclusion

At the end of a voluntary self-exclusion period (excluding permanent exclusion), you may contact tkck support to request the reactivation of account access. tkck will apply a mandatory 7-day reflection period before reactivating any self-excluded account, during which our responsible gaming team may reach out to offer support resources. Permanent self-exclusion is final and cannot be reversed.

5 Deposit & Spending Limits

Managing the money you spend on gambling is one of the most practical ways to keep gambling enjoyable and within your budget. tkck supports deposit limits and loss limits across all supported payment methods, including bKash, Nagad, Rocket, Upay, and bank transfers to City Bank, BRAC Bank, Dutch-Bangla Bank, and others.

Setting a Deposit Limit

You can set a deposit limit from the "Responsible Gaming" section of your tkck account settings. Choose the period (daily, weekly, or monthly) and the maximum amount in BDT that you wish to allow yourself to deposit within that window. For example:

• Daily limit: Maximum amount depositable in any 24-hour rolling window (e.g., ৳2,000 per day)
• Weekly limit: Maximum amount depositable in any 7-day rolling window (e.g., ৳10,000 per week)
• Monthly limit: Maximum amount depositable in any 30-day rolling window (e.g., ৳30,000 per month)

Once a deposit limit is in place, any deposit attempt that would exceed the limit will be automatically declined. The limit counter resets at the start of each new period.

Loss Limits

In addition to deposit limits, tkck offers loss limits — a cap on the total amount you can lose (net of winnings) within a given period. Loss limits are calculated in real time against your account's running win/loss balance for the current period. When the limit is reached, access to real-money games is suspended until the period resets or until you contact support to adjust the limit (subject to the same 24-hour increase delay).

Tips for Managing Your Gambling Budget

• Decide on a fixed entertainment budget for gambling — treat it the same way you would a cinema ticket or a meal out. Once it is spent, the session is over.
• Never use money earmarked for rent, food, utilities, education, or family expenses for gambling.
• Avoid depositing via credit facilities or loans. Only gamble with money you own and can afford to lose entirely.
• Review your transaction history in your tkck account regularly to maintain an accurate picture of your spending.
• Set a deposit limit on Day 1, even if you feel confident in your control. Having the limit in place removes the temptation to exceed it in a heated moment.

6 Time-Out & Cooling-Off

A time-out is a short, self-imposed break from gambling. It is ideal for players who feel they need a brief period of distance from the Platform — perhaps after a run of losses, during a stressful time in life, or simply as a preventative measure to reset their habits.

Available Time-Out Periods

• 24-Hour Time-Out: Your account is suspended from midnight to midnight on the following day (Bangladesh Standard Time, UTC+6). Suitable for a single-day cooling-off period.
• 7-Day Time-Out: Your account is suspended for a full rolling week from the moment the time-out is activated. Ideal if you feel you have been gambling too frequently in recent days.
• 30-Day Time-Out: A full calendar-month suspension. Recommended if you feel gambling is becoming a regular distraction or a source of financial stress.
• Custom Duration: Contact support to request a custom time-out period of any length between 1 and 90 days. Our team will apply it manually within one business hour.

What Happens During a Time-Out

While a time-out is active on your tkck account:

• You cannot log in to the Platform or place any bets, including cricket betting, slots, live casino, and all other game types.
• You cannot make deposits using bKash, Nagad, Rocket, Upay, or any other payment method.
• All scheduled or recurring promotional messages are paused for the duration of the time-out.
• Your account balance, bet history, and personal settings are preserved in full and will be available when the time-out expires.
• You can still contact support to request an extension of the time-out or to upgrade it to a formal self-exclusion at any time.

7 Support & Help Resources

If you are concerned about your own gambling habits, or about someone close to you, please do not hesitate to reach out. Seeking help is always the right decision, and it is never too early or too late to start.

External Support Organisations

tkck recommends the following types of external support resources for players in Bangladesh and internationally. These organisations provide confidential, non-judgmental support for people affected by problem gambling:

• National Mental Health Helpline (Bangladesh): The National Institute of Mental Health (NIMH) in Dhaka provides counselling and referral services for behavioural health conditions including compulsive gambling. Speak to your primary care physician or a local mental health clinic for a direct referral.
• Gamblers Anonymous (GA): A worldwide fellowship of people who share their experience, strength, and hope with each other in order to solve their common problem. GA follows a 12-step programme and has chapters accessible online for players across Bangladesh who prefer anonymous peer support.
• GamCare: An internationally recognised organisation providing information, advice, and support for anyone affected by problem gambling. Their online resources and self-assessment tools are available in English and are freely accessible from Bangladesh.
• BeGambleAware: Offers free, confidential advice and support. Their online self-help tools, self-assessment questionnaires, and counselling referral services are available at no cost and are accessible internationally.
• Gambling Therapy: A global service offering free practical advice and emotional support to people affected by gambling problems. Available online with English-language live chat and community forum support.

Supporting a Family Member or Friend

If someone close to you in Bangladesh is showing signs of problem gambling, it can be difficult to know how to help. tkck recommends approaching the conversation with empathy rather than judgment. Avoid ultimatums or accusations, which can cause the person to become defensive and withdraw. Instead, express concern calmly, offer to help them access support tools, and encourage them to speak with a professional. You can also contact tkck support on behalf of a family member to ask about account restrictions — our team will advise you on the appropriate steps within our privacy obligations.

8 Safer Gambling Tips

The vast majority of tkck players gamble recreationally and responsibly. The following practical guidelines, when followed consistently, will help ensure that your experience at tkck remains positive, enjoyable, and firmly within your control.

The Golden Rules at a Glance

• Gambling is entertainment, not income. Never rely on gambling to pay bills or cover living expenses.
• Only gamble with money you can afford to lose entirely. If losing it would cause real hardship, do not bet it.
• Do not gamble when emotionally distressed. Stress, grief, loneliness, and anxiety impair judgment and increase impulsive behaviour.
• Do not gamble under the influence of alcohol or substances. Impaired judgment leads to poor decisions and overspending.
• Balance gambling with other leisure activities. A healthy lifestyle includes a variety of recreational pursuits — gambling should be just one of many.
• Talk openly about gambling. Secrecy around gambling habits is a warning sign. Trusted people in your life can help keep you accountable.